Bartilotti Familia Lda, NIF 514908750, based in Rua Santa Catarina, N.º 36, 3.º 4000-441, Porto, registered in the Oporto Commercial Registry, hereinafter referred to as DouroXperience.
Our website URL is: www.douroxperience.com
You can contact us by:
- Email: email@example.com
- Phone: +351 91 726 1485
We are committed to protecting your personal data. In this regard, we have prepared this Policy, which underpins our commitment to respect the rules of personal data protection. In addition, we have taken appropriate measures to ensure the integrity and confidentiality of your data, as well as all other rights you may have.
What personal data are collected and how they are collected
When you contact us via email, we collect your email address so that we can respond directly to your communication.
These data are kept for 1 month, regarding customer support related to purchases, purchases or technical issues arising from the use of the website.
When you contact us by telephone, we may collect your telephone number, in case we need to contact you again, as part of the information or services to be provided.
If you make a purchase using our telephone contacts, we may ask you for the following data: full name, address, VAT number, email address and telephone number.
The data collected is used only for the purpose of making the purchase and requesting additional information and/or providing clarifications regarding the same.
This data is stored for 1 month, with a view to customer support related to orders or technical issues arising from the use of the website.
Embedded content from other sites
Posts on this site may include embedded content (such as videos, pictures, posts, etc.). Embedded content from other sites behaves as if the user were visiting those sites.
Links to other websites
On our website, www.douroxperience.com, links to other websites that are unrelated to DouroXperience may be included. The availability of such links is made in good faith, and DouroXperience cannot be held responsible for the collection and processing of personal data made through these websites, nor assume any responsibility for such websites, namely as to the accuracy, credibility and functionalities made available ourselves.
How can you manage cookies?
All browsers allow the user to accept, reject or delete cookies, and also inform the user whenever a cookie is received, namely by selecting the appropriate settings in their browser. You can configure cookies in your browser’s “options” or “preferences” menu.
Please note, however, that by disabling cookies, you can prevent certain web services from working properly, affecting, in part or in full, your website navigation.
How your data are handled
The processing of personal data consists of an operation or set of operations carried out on personal data or personal data sets, by automated means or not, namely collection, registration, organization, structuring, preservation, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, limitation, erasure or destruction.
DouroXperience is obliged to guarantee in all cases the strict compliance with the legislation on the protection of personal data, which are stored in specific databases created for this purpose and in no case will the data collected be used for another for which they were collected or given the consent of the data subject.
With whom your data is shared
Competent authorities: We disclose personal information to law enforcement and other government authorities to the extent required by law or strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
How long your data is retained
We keep your data for as long as necessary to provide good information or services.
What rights do you have about your data?
Right of access
You have the right to confirm that your personal data is being processed and, if applicable, to obtain a copy of this data and complete information on the processing.
Right of rectification
You have the right to correct errors, modify data that may be inaccurate or incomplete, and ensure that the information processed is correct.
Right of suppression
You have the right to delete your data without undue delay if processing is unlawful or if the purpose of the processing or collection is no longer applied.
Right of restriction
You have the right to request the suspension of processing if such processing is illegal or inappropriate.
Right of objection
You have the right to object to the processing of your data if the purpose of the processing is direct marketing or if the processing should be interrupted for reasons relating to your personal situation unless we prove irrefutable legitimate reasons to continue processing it or if the processing is necessary to enforce or defend legal claims.
Right not to be subject to automated individual decisions
You have the right not to be subject to a decision based solely on automated processing, including characterization, that produces legal effects that concern you or that affect you, except as necessary for the performance of a contract, permitted by law or based on your explicit consent.
These rights do not include any personal data that is obligatory to maintain for administrative, legal or security purposes.
Where your data is sent to
DouroXperience can communicate your data with the purpose of fulfilling legal obligations, namely to police, judicial, fiscal and regulatory entities.
DouroXperience is committed to ensuring the protection of the personal data that are made available to it, and approved and implemented strict rules in this matter. Compliance with these rules is an obligation of all those who legally access them.
Bearing in mind the concern and commitment that DouroXperience reveals in the defense of personal data, technical and organizational security measures have been adopted in order to protect the personal data made available to it against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illicit treatment.
Access to Customer’s personal information is limited to employees who have a legitimate need to come into contact with such information in order to provide Customer services in the performance of their duties.
In addition, third parties which, in the context of the provision of services, process personal data of Customers in the name and on behalf of the DouroXperience, are required, in writing, to carry out adequate technical and safety measures that, in each case, comply with the requirements of the legislation in force and ensure the protection of the rights of the data subject (in particular, the protection of the privacy and personal data of the Customers).
In this way, any entity subcontracted by DouroXperience will treat the personal data of our Clients, in the name and on behalf of the DouroXperience and adopting necessary technical and organizational measures in order to protect personal data against the accidental or illicit destruction, loss accidental, unauthorized alteration, dissemination or access, and against any other form of illicit treatment. In any case, DouroXperience remains responsible for the personal data made available to it.
Notwithstanding the security measures adopted by DouroXperience, we warn that you should adopt additional security measures, namely to ensure that you use a PC and Browser updated in terms of security patches properly configured, with an active firewall, antivirus and antispyware, and to ensure the authenticity of the websites you visit on the internet, and avoid websites you do not trust.
How to complain
Regardless of being able to submit complaints directly to DouroXperience through the contacts made available for this purpose, you can complain directly to the Control Authority, which is the National Data Protection Commission (CNPD), using the contacts made available by this entity for that purpose.
These changes will take effect from the day of its publication and only on the personal information collected after the publication of the revised version.